Privacy Policy

Personal Details

When you sign up with us, we'll need the basics - your name, email, phone number, and address. If you're getting into personal training or nutrition counseling, we might ask about your fitness goals, medical history, and dietary preferences. Can't really help you crush your goals if we don't know what they are, right?

Payment Information

For memberships and class packages, we'll process your payment info. Don't worry though - we use secure payment processors, so we're not storing your full credit card details on our systems.

Facility Usage Data

We track when you check in, which classes you're taking, and how often you're hitting the gym. It helps us understand what's working and what needs tweaking. Plus, it's kinda cool to see your progress over time.

Technical Stuff

Like most websites, we collect IP addresses, browser types, and device info when you visit our site. Nothing creepy - just standard web analytics to make sure the site's working properly for everyone.

We're not in the business of selling your data or spamming you with junk. Here's what we actually do with your info:

• Running the Show: Processing memberships, scheduling classes, handling payments - the everyday stuff that keeps the lights on and the equipment running.
• Communication: Sending you class reminders, membership updates, or letting you know when we've got something new happening. We'll also reach out if there's an emergency or facility closure.
• Personalization: Our coaches use your fitness profile to tailor workouts and nutrition plans that'll actually work for you. No cookie-cutter programs here.
• Improvement: Analyzing what classes are popular, when the gym's busiest, and what equipment needs replacing. Data helps us make better decisions for everyone.
• Legal Stuff: Sometimes we gotta keep records for legal or regulatory reasons. It's boring but necessary.

We're pretty protective of your info, but there are a few situations where we need to share it:

Service Providers

Payment processors, email services, scheduling software - the tech that helps us operate. These folks are bound by strict confidentiality agreements and can only use your data for the specific services they provide.

Legal Requirements

If we're legally required to hand over information (court orders, government requests, that kind of thing), we'll comply. We'll also disclose info if it's necessary to protect someone's safety.

Business Transfers

In the unlikely event that Mistral Haven gets sold or merges with another company, your data would be part of that transfer. Don't worry - any new owner would still have to honor this privacy policy.

What we DON'T do: We don't sell your personal info to marketers, data brokers, or random third parties. That's not how we roll.

We take security seriously - probably as seriously as we take proper squat form. Here's what we've got in place:

• Encryption: All sensitive data is encrypted both when it's moving around the internet and when it's sitting in our databases.
• Access Controls: Only team members who absolutely need access to your info can get to it. And even then, it's on a need-to-know basis.
• Regular Updates: We keep our systems patched and up-to-date to protect against the latest security threats.
• Secure Facilities: Physical records are locked up tight, and our server rooms have restricted access.
• Staff Training: Everyone on our team gets trained on privacy and security best practices.

That said, no system is 100% bulletproof. We do everything we can to protect your data, but we can't guarantee absolute security. If you notice anything sketchy, let us know ASAP.

Yeah, we use cookies - but not the kind you'd want after a tough workout. These are small files that help our website work better.

Essential Cookies

These are the ones that keep the site functional - remembering your login, keeping your shopping cart intact, that kind of thing. Can't really turn these off if you want the site to work properly.

Analytics Cookies

We use these to see how people are using the site - which pages are popular, where folks are getting stuck, etc. It's all anonymous data that helps us improve the user experience.

Preference Cookies

These remember your settings and preferences so you don't have to keep re-entering them every time you visit.

Most browsers let you control cookies through their settings. Just heads up - if you disable cookies, some parts of our site might not work as smoothly.

You've got rights when it comes to your personal data. Here's what you can do:

Access Your Data

Want to see what info we've got on you? Just ask. We'll provide a copy of your personal data in a readable format.

Correct Mistakes

If something's wrong or outdated, let us know and we'll fix it. We want to keep your records accurate.

Delete Your Data

In most cases, you can request that we delete your personal information. There are some exceptions - like if we need to keep records for legal reasons - but we'll honor your request whenever possible.

Opt-Out of Marketing

Not interested in hearing about our latest classes or promotions? No worries. You can unsubscribe from marketing emails anytime - there's a link at the bottom of every message we send.

Data Portability

Want to take your data somewhere else? We can provide your info in a format that's easy to transfer to another service.

To exercise any of these rights, shoot us an email at info@mystralhaven.info or give us a call at (604) 555-8742.

We don't hang onto your data forever. Here's our general approach:

• Active Memberships: We keep your data as long as you're a member and for a reasonable period afterward in case you want to rejoin or need to reference past records.
• Financial Records: Tax laws require us to keep payment and transaction records for about seven years. Fun stuff, we know.
• Marketing Data: If you've opted into marketing communications but haven't engaged in a while, we'll eventually remove you from our lists.
• Legal Hold: If there's an ongoing legal matter, we might need to keep relevant data until it's resolved.

Once we don't need your data anymore, we'll either delete it or anonymize it so it can't be traced back to you.

Our services aren't really designed for kids under 16, and we don't knowingly collect personal info from them without parental consent.

If you're a parent or guardian and think your kid has given us their personal information without your permission, please reach out right away. We'll delete it from our systems.

For youth training programs (ages 13-17), we require parental consent and will only collect the minimum information necessary to provide safe, effective training.

Look, things change. Laws get updated, we add new services, technology evolves - you get the picture. When we need to update this privacy policy, we'll post the new version here with an updated "Last Updated" date at the top.

If we make any major changes that significantly affect how we handle your data, we'll give you a heads up via email or a prominent notice on our website. We won't just sneak changes in and hope nobody notices.

We recommend checking back here every now and then, especially if it's been a while since you've reviewed the policy.

Got questions about this privacy policy? Concerned about how we're handling your data? Want to exercise your privacy rights? We're here to help.

You can also swing by the gym and chat with us in person. Sometimes it's easier to talk through privacy concerns face-to-face.